Three Rivers aims to give the best possible customer service. We will provide you with:

• A friendly and efficient service
• Clear and up to date information
• A fair and satisfactory response to your complaint if something goes wrong

In particular, we will :

• Answer all your calls promptly and deal effectively with your enquiries
• Visit all customers by appointment in your own home when requested
• Repair your home to a good standard within set timescales
• Keep estates clean and tidy and provide a good value for money service
• Ensure that rents are affordable
• Keep you fully informed about what you wish or need to know
• Ensure access to confidential information is strictly limited on a need to know basis
• Carry out regular surveys to find out your views on service provision
• Make office reception areas tidy, clean, warm, friendly and safe
• Be fair in dealing with applications for housing and help people move more easily

[View our Customer Charter (pdf)] You will need to download Acrobat Reader to view the Customer Charter. []