About
Us
About
Us 
Our Performance
Our Performance
Our Performance
In order for you to know how well we are doing and how are services are working for you, we are continually compiling performance data.
Below you will find the Group’s recent Board reports detailing our performance.
Perfomance Indicators (This is a Microsoft Word Document)
Perfomance Indicators Appendix (This is a Microsoft Excel Document)
Tenant Survey
For Three Rivers Housing Association, every two years, we undertake a biennial survey of all our tenants to gauge how we are doing below you will find the full report undertaken by Priority Research in 2009 along with the summary Board Report.
General Needs and Supported Housing Report (This is a PDF Document)
Priority Research Report (This is a Microsoft Word Document)
Tenants Survey Priority Research 1 (This is a Microsoft Word Document)
Tenants Survey Priority Research 2 (This is a Microsoft Excel Document)
For Berwick Borough Housing, we undertake an annual tenant survey and closely track the impact of changes made following the stock transfer in November 2008. A copy of the summary Board Report on the 2009 survey can be found below.
Tenants Satisfaction Survey (This is a Microsoft Word Document)
Tenants Survey 1 (This is a Microsoft Excel Document)
Tenants Survey 2 (This is a Microsoft Excel document)
Benchmarking
We don’t want you to just take our word for it though!! The performance of the Group is also externally benchmarked against other regional and national Housing Associations to ensure we are continually improving against our competition.
For Three Rivers Housing Association, below is the latest benchmarking report from Housemark and also the summary that went to the Board of Management.
Summary of Benchmarking Results for Three Rivers Housing (This is a PDF Document)
Housemark Board of Management Meeting (This is a Microsoft Word Document)
For Berwick Borough Housing, regular reports to the Board of Management benchmark performance. A full external benchmarking process will be carried out through Housemark to cover the financial year ending 2009/10. The results of this will be posted in late 2010 here on the website.
More Performance Information?
If you would like to obtain further information about the performance of Four Housing Group, Berwick Borough Housing and Three Rivers Housing, or compare us with other orgainsations providing similar services, public access is available via the Tenant Services Authority website at www.tenantservicesauthority.org
Additionally you can contact us directly at contact@4hg.co.uk
Below you will find the Group’s recent Board reports detailing our performance.
Perfomance Indicators (This is a Microsoft Word Document)
Perfomance Indicators Appendix (This is a Microsoft Excel Document)
For Three Rivers Housing Association, every two years, we undertake a biennial survey of all our tenants to gauge how we are doing below you will find the full report undertaken by Priority Research in 2009 along with the summary Board Report.
General Needs and Supported Housing Report (This is a PDF Document)
Priority Research Report (This is a Microsoft Word Document)
Tenants Survey Priority Research 1 (This is a Microsoft Word Document)
Tenants Survey Priority Research 2 (This is a Microsoft Excel Document)
For Berwick Borough Housing, we undertake an annual tenant survey and closely track the impact of changes made following the stock transfer in November 2008. A copy of the summary Board Report on the 2009 survey can be found below.
Tenants Satisfaction Survey (This is a Microsoft Word Document)
Tenants Survey 1 (This is a Microsoft Excel Document)
Tenants Survey 2 (This is a Microsoft Excel document)
We don’t want you to just take our word for it though!! The performance of the Group is also externally benchmarked against other regional and national Housing Associations to ensure we are continually improving against our competition.
For Three Rivers Housing Association, below is the latest benchmarking report from Housemark and also the summary that went to the Board of Management.
Summary of Benchmarking Results for Three Rivers Housing (This is a PDF Document)
Housemark Board of Management Meeting (This is a Microsoft Word Document)
For Berwick Borough Housing, regular reports to the Board of Management benchmark performance. A full external benchmarking process will be carried out through Housemark to cover the financial year ending 2009/10. The results of this will be posted in late 2010 here on the website.
If you would like to obtain further information about the performance of Four Housing Group, Berwick Borough Housing and Three Rivers Housing, or compare us with other orgainsations providing similar services, public access is available via the Tenant Services Authority website at www.tenantservicesauthority.org
Additionally you can contact us directly at contact@4hg.co.uk