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[Customer Services]Paying Your Rent
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Paying Your Rent
Your All Pay card allows you to pay your rent/service charge at the Post Office, or any retail outlet displaying the PayPoint symbol. You will also be able to pay over the telephone and internet and by text message using your bank debit card. The new payment card replaces the card you already have. It has no monetary value and cannot be used as a credit/debit card.
[Go to All Payments Website]
How do I use the card to make payments?
  1. In Person
    • Take your payment card, together with your payment (cash, debit card or cheque), along to any Post Office (cheques should be made payable to "Post Office Limited"), or pay by cash at any retail outlet displaying the PayPoint symbol. You will receive a printed receipt for your payment.
    • Please keep your receipts in a safe place. If you have any queries concerning a payment you have made, you will need to show us the receipt so that we can check the payment with the Post Office or the PayPoint outlet.
    • You will not be able to make payments without your card. It will be returned to you along with your receipt each time you pay.

  2. Over the Telephone and Internet
    If you have a bank debit card, you can make telephone payments by ringing 0870 770 0472 and following the instructions. The service is operated by allpay.net Ltd in our behalf. You can also make debit card payments over the Internet by using www.allpayments.net.


  3. By Text Messaging
    Use your payment card and your debit card to complete a simple 4 step registration process online at: http://www.allpayments.net/textpay/logon.aspx.


  4. By Standing Order / Direct Debit
    You can continue to pay by standing order. We offer direct debit facilities too. Please contact Customer Services if you are interested in paying by direct debit on 08000 461 452 or email customer.services@threerivershousing.co.uk.


  5. What will it cost?
    There is no charge to you for paying your rent using any of the above methods.


  6. What happens if I lose or damage my card?
    Please tell us straight away if your card is lost or damaged. A replacement card can be obtained by contacting Customer Services on the number shown above. A new card will be issued within 3 working days. No charge is made for a replacement card. However, we may consider making a charge for cards that are frequently lost or damaged.


    7.
  7. When do I need to pay my rent/service charge?
    You must ensure all payments reach your account on time. The above payment methods can take upto 10 working days to process. The charge for your rent and services is made on a Monday so you need to pay before then to allow enough time for your payment to clear.

YOUR HOME IS AT RISK IF YOU DO NOT KEEP UP RENT PAYMENTS OR PAYMENTS ON A MORTGAGE OR OTHER LOAN SECURED ON IT